How long will it take to receive my order?
You can usually expect to receive your reeds within one week to ten days after placing your order.
What happens if a reed arrives damaged?
Simply inform us and we will send you a replacement free of charge.
How can I clean my Forestone reed?
Luke-warm works well.
Can Forestone reeds be safely sterilized?
Dipping the reed in hydrogen peroxide following by rinsing in luke-warm water is a simple, effective and safe method.
Is there a recommended method for storing Forestone reeds?
Any standard reed case or reed holder of good quality will do the trick.
Can Forestone reeds be left on the mouthpiece?
Yes. Because the material does not warp, this can be a good storage option.
How can I maximize the life of my Forestone reed?
Rotation is the best way to maximize their life. Some players rotate three or four reeds, others as many as six or eight or more. It’s entirely up to you. Although the reeds do not absorb moisture, it’s also a good idea to wipe them dry with your fingers or a cloth after use.
Are the reeds designed for certain types of mouthpieces and ligatures?
No. Our French-style reeds will work on any brand of French-style mouthpiece and with any metal, fabric or string ligature.
Does Forestone have a replacement and exchange policy?
Any reed that arrives by mail damaged or unplayable for some reason will be replaced free of charge, no questions asked. Our exchange policy is really part of a solutions policy in that we will go to great lengths to help you find the strength that’s right for you. If you’ve taken advantage of our offer to first-time customers of a free reed with the purchase of two or more, and still haven’t found your ideal strength, talk to us. We’ll find a solution that makes you happy. Your satisfaction with Forestone is our ultimate aim.
What is the correct way to say "Forestone?"
Our name is an amalgamation of two English words: forest and tone. The correct way to say it is "Forest-tone." |
