Payment: By credit card or PayPal as indicated in the Online store. Note: All online payments through our online store are managed by Moneybookers or Paypal. FORESTONE Japan does not receive or collect any credit card information.
Shipping & handling: A charge of $5 will be added to each order to cover the cost of shipping by regular post; for $25 extra, orders can be shipped by express post. Orders sent by regular post are not insured while orders sent by express post are insured.
Timing: Regular mail from Tokyo to most destinations worldwide takes from 10 days to two weeks; express mail takes from three to five days.
Damaged reeds: Any reed that arrives damaged will be replaced free of charge; simply alert us to the issue by sending an email to email@example.com
Cancellation: Orders can be canceled within two weeks. Shipped reds may be returned.